WordPlus | Support | Activity https://www.wordplus.org/members/admin/activity/ Activity feed for Support. Thu, 31 Jul 2025 06:12:02 +0200 https://buddypress.org/?v= en-US 30 hourly 2 ca67736850fc6d425dcea6ac3fe08a00 Support replied to the topic Guest login not working -> what am I doing wrong in the forum BP Better Messages https://www.wordplus.org/forums/topic/guest-login-not-working-what-am-i-doing-wrong/#post-19904 Fri, 10 Nov 2023 19:11:36 +0200 Hi there!

Maybe you can record video, so I can understand better?

Thanks!

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987910f87c3eb4e9ee43c494d7a0ed86 Support replied to the topic End Video Chat in the forum BP Better Messages https://www.wordplus.org/forums/topic/end-video-chat/#post-19564 Wed, 29 Mar 2023 13:11:20 +0200 Hi there!

Group Video Chat will be ended automatically when all participants disconnects from it.

Thanks!

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8fc73b7a3a80e6414cf39467073ed0ed Support replied to the topic external img url preview? in the forum BP Better Messages https://www.wordplus.org/forums/topic/external-img-url-preview/#post-19540 Sat, 11 Mar 2023 04:31:54 +0200 Hi there!

No, that is not possible. It would be security issue if we allow.

Thanks!

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90fad0b859260afdaf6db78e6f9e83cd Support replied to the topic buddypress/v1/messages REST API in the forum BP Better Messages https://www.wordplus.org/forums/topic/buddypress-v1-messages-rest-api/#post-19523 Thu, 09 Mar 2023 03:21:10 +0200 Hi there!

Better Messages 2.0+ does not use BuddyPress Rest API.

You can send messages using this way:
https://www.better-messages.com/docs/development/php-functions/new_message

Thanks!

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8675fc571ffdd4b0ce0f3cbedc613f70 Support replied to the topic Has the 'better-messages-show-notification' event been removed from V2? in the forum BP Better Messages https://www.wordplus.org/forums/topic/has-the-better-messages-show-notification-event-been-removed-from-v2/#post-19507 Mon, 06 Mar 2023 14:43:05 +0200 Hi there!

Please send request to add this to support email.

Thanks!

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245b8c012bcdaa267efda0038b886b53 Support replied to the topic Has the 'better-messages-show-notification' event been removed from V2? in the forum BP Better Messages https://www.wordplus.org/forums/topic/has-the-better-messages-show-notification-event-been-removed-from-v2/#post-19484 Thu, 02 Mar 2023 08:32:34 +0200 Hi there!

What is was used for? ^_^

Thanks!

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77d8e3c69434f18c01d2242e796ecb1f Support replied to the topic Context menu shows up on mobile while scrolling through conversation in the forum BP Better Messages https://www.wordplus.org/forums/topic/disabling-the-copy-functionality-2/#post-19434 Tue, 14 Feb 2023 13:29:31 +0200 Hi there!

Abit tuned logic in next update. Let me know if that works better!

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88b8fde26160fd038f89ef9f0a303376 Support replied to the topic Disabling the copy functionality in the forum BP Better Messages https://www.wordplus.org/forums/topic/disabling-the-copy-functionality/#post-19429 Mon, 13 Feb 2023 20:20:01 +0200 Hi there!

There is no option to remove that button from the context menu.
What can be the reason to have that option?

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7fdfb011fb104456da003ea91c18c798 Support replied to the topic Unwanted behavior: Deleting new lines scrolls to the buttom of the page. in the forum BP Better Messages https://www.wordplus.org/forums/topic/unwanted-behavior-deleting-new-lines-scrolls-to-the-buttom-of-the-page/#post-19397 Fri, 10 Feb 2023 01:49:35 +0200 Hi there!

Same thing I can reproduce with BM 1.0. This is browser specific and I did not found how to improve that reliably.

Thanks!

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943a18427568b8ed1d942aa4d46d4a62 Support replied to the topic Slow parsing in the forum BP Better Messages https://www.wordplus.org/forums/topic/slow-parsing/#post-19357 Sat, 28 Jan 2023 16:37:41 +0200 Hi there!

Seems like sorting of messages does not works well on the video.
Going to review the logic of that.

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61c4c09550ab7e76201ab79739222fc5 Support replied to the topic Slow parsing in the forum BP Better Messages https://www.wordplus.org/forums/topic/slow-parsing/#post-19344 Thu, 26 Jan 2023 07:44:14 +0200 Or better send login credentials to support mail, so I can login and check myself.

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cc3978ab6824764006a41833bee26a4d Support replied to the topic Slow parsing in the forum BP Better Messages https://www.wordplus.org/forums/topic/slow-parsing/#post-19341 Thu, 26 Jan 2023 07:12:47 +0200 Hi there!

What does it mean slow parsing?

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b13e6c85194f0bb669ea8485b9a9850e Support replied to the topic Charge Mycred points per minute in the forum BP Better Messages https://www.wordplus.org/forums/topic/charge-mycred-points-per-minute/#post-19270 Mon, 16 Jan 2023 13:36:46 +0200 Hi there!

That functionality is not yet built in, but is planned to be implemented in future updates.

Thanks!

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b2c0a5c2cf52c41bf1876ef1aa3187b9 Support replied to the topic Deleted users username in the forum BP Better Messages https://www.wordplus.org/forums/topic/deleted-users-username/#post-19264 Mon, 16 Jan 2023 01:12:31 +0200 Hi there!

Were able to reproduce this at my PeepSo website. Will be fixed in next update.

Thanks!

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0fa6408236ec3344a5e114d9978289cd Support replied to the topic Media Inputs -> ,,Microphone" Language String is always small. in the forum BP Better Messages https://www.wordplus.org/forums/topic/media-inputs-microphone-language-string-is-always-small/#post-19252 Fri, 13 Jan 2023 14:28:27 +0200 Hi there!

I tried to reproduce this, but had no success. Probably you have some CSS which transforms case of text?

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c97fa8942bd28f216152611396e88081 Support replied to the topic "browser files or browser folders", isn't that redundant? in the forum BP Better Messages https://www.wordplus.org/forums/topic/browser-files-or-browser-folders-isnt-that-redundant/#post-19251 Fri, 13 Jan 2023 14:27:47 +0200 Hi there!

Maybe you did not enabled ability to make photo in plugin settings.

Select folder allows to select whole folder, its not exactly the same feature as file select.

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cc65475e186e991bccba5e5ca3fd67bb Support replied to the topic Cannot see that someone is writing anymore. in the forum BP Better Messages https://www.wordplus.org/forums/topic/cannot-see-that-someone-is-writing-anymore/#post-19223 Mon, 09 Jan 2023 00:33:12 +0200 Hi there!

Not sure if I changed something, will check.

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abcaf0059a88eb2ed3bd8087328fc2e1 Support replied to the topic Is there a custom event in BM 2.0 after a user leaves a chatroom? in the forum BP Better Messages https://www.wordplus.org/forums/topic/is-there-a-custom-event-in-bm-2-0-after-a-user-leaves-a-chatroom/#post-19061 Sat, 10 Dec 2022 15:26:02 +0200 Hi there!

Next version:
https://www.better-messages.com/docs/development/js-actions/better_messages_chat_room_join
https://www.better-messages.com/docs/development/js-actions/better_messages_chat_room_leave

If need any other hooks, let me know!

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cd31ec73bb6f6652b30632c100f3e4e2 Support replied to the topic Is there a custom event in BM 2.0 after a user leaves a chatroom? in the forum BP Better Messages https://www.wordplus.org/forums/topic/is-there-a-custom-event-in-bm-2-0-after-a-user-leaves-a-chatroom/#post-19056 Fri, 09 Dec 2022 15:38:55 +0200 How did you detect if user joined or leave ? Let me know which exactly hooks you need and I will add using wordpress JS hooks api.

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3e1aec5f9c2f029f478ce5a90b6d8d61 Support replied to the topic Error when using the 'get_threads' function. in the forum BP Better Messages https://www.wordplus.org/forums/topic/error-when-using-the-get_threads-function/#post-19054 Fri, 09 Dec 2022 15:20:16 +0200 I already added fallback to that function, but it will output different data (not the same as in V1), so check the response after update.

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538c5795645424c853368ee9ab6c8d5a Support replied to the topic Error when using the 'get_threads' function. in the forum BP Better Messages https://www.wordplus.org/forums/topic/error-when-using-the-get_threads-function/#post-19052 Fri, 09 Dec 2022 15:08:20 +0200 Im not sure what is the way you are using it to suggest something else

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d85f792b4458ab73301851640b452816 Support replied to the topic Css class missing for leave chatroom menu item in the forum BP Better Messages https://www.wordplus.org/forums/topic/css-class-missing-for-leave-chatroom-menu-item/#post-19048 Fri, 09 Dec 2022 12:05:15 +0200 Hi there!

Will be fixed in next version.

Thanks for pointing!

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9775421616526e4266757879fec3f8c5 Support replied to the topic Error when using the 'get_threads' function. in the forum BP Better Messages https://www.wordplus.org/forums/topic/error-when-using-the-get_threads-function/#post-19047 Fri, 09 Dec 2022 12:02:54 +0200 Hi there!

Sorry, this function is not used in BM 2.0 anymore, but I didnt removed it yet.
Will review/make compatible it soon and add to docs.

Thanks!

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dcaba00f76685ab633360d14641e2f22 Support replied to the topic problems with Vers. 2.0.41 in the forum BP Better Messages https://www.wordplus.org/forums/topic/problems-with-vers-2-0-41/#post-18580 Sun, 27 Nov 2022 13:32:40 +0200 If you want to migrate your messages again you can write support ticket and I will suggest you the way

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0dfd06484e5c7df0eec26a1887d47af9 Support replied to the topic problems with Vers. 2.0.41 in the forum BP Better Messages https://www.wordplus.org/forums/topic/problems-with-vers-2-0-41/#post-18535 Sun, 27 Nov 2022 12:02:18 +0200 Hi there!

Seems like the custom code which you used in your functions php not compatible with new version of better messages which triggered that error.

If you want to migrate your messages again you can write support ticket and I will suggest you the way, but if you dont like new design, not sure how can I help then. Probably just use old…Read more

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8b86f41550e2eb69f12a4155c5ceac5b Support's profile was updated https://www.wordplus.org/activity/p/90848/ Fri, 25 Nov 2022 17:11:33 +0200 0 1b93a99df565540b25c0ff8ea47f7e34 Support replied to the topic Changes to the default emojies for reactions aren't always saved in the forum BP Better Messages https://www.wordplus.org/forums/topic/changes-to-the-default-emojies-for-reactions-arent-always-saved/#post-14106 Thu, 03 Nov 2022 12:25:47 +0200 Hi there!

Is it better messages 1 or better messages 2.0 beta?

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e4252f3fd18eae1a1fd06cf03e183b9e Support replied to the topic Latest update 1.9.10.71 broke my custom CSS. in the forum BP Better Messages https://www.wordplus.org/forums/topic/latest-update-1-9-10-71-broke-my-custom-css/#post-14101 Tue, 01 Nov 2022 07:52:22 +0200 Hi there!

If you add !important to your styles, it does not solve the issue?

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d77657f26647459e5912ba57be18c3f7 Support replied to the topic Number of people allowed in a group video/audio chat in the forum BP Better Messages https://www.wordplus.org/forums/topic/number-of-people-allowed-in-a-group-video-audio-chat/#post-14017 Fri, 28 Oct 2022 13:26:54 +0200 Hi there!

It’s already allows to participate up to 16 people at the same time in video chat.

There is currently no way to increase that number.

Thanks!

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b759ce162ddbb009a7fdfa39b98c72f7 Support replied to the topic Where to find info about settings? in the forum BP Better Messages https://www.wordplus.org/forums/topic/where-to-find-info-about-settings/#post-13092 Tue, 25 Oct 2022 11:43:16 +0200 Hi there!

There is no specific docs about how each settings work, but you can have a look at this website.
All that settings are enabled here.

Thanks!

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0ca62fd080eaedecc7a23c3235c12155 Support replied to the topic Unable to activate the plug-in in the forum BP Better Messages https://www.wordplus.org/forums/topic/unable-to-activate-the-plug-in/#post-13077 Mon, 17 Oct 2022 13:00:36 +0200 Check private message, its faster way to communicate.

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c914d4d5b575cffa8a43144a4fc8da79 Support replied to the topic Unable to activate the plug-in in the forum BP Better Messages https://www.wordplus.org/forums/topic/unable-to-activate-the-plug-in/#post-13069 Mon, 17 Oct 2022 12:30:24 +0200 Check PM

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5469d039f80e1fe6fd71b2bda23d4f20 Support replied to the topic Unable to activate the plug-in in the forum BP Better Messages https://www.wordplus.org/forums/topic/unable-to-activate-the-plug-in/#post-13067 Mon, 17 Oct 2022 12:17:20 +0200 Hi there!

What exactly is the error message?

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b96844699d0c7ef1191a38f77d91ea03 Support replied to the topic API insert message in chat in the forum BP Better Messages https://www.wordplus.org/forums/topic/api-insert-message-in-chat/#post-13057 Sun, 09 Oct 2022 17:03:03 +0200 Hi there!

I checked and there is no hooks yet which allows to track easily, when the user join or leaves chat room.
Will add in future versions.

Thanks!

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a820ce9ffdedafb81ebadf8f4abcf231 Support replied to the topic Can I set up a manual cron instead of standard wp cron in the forum BP Better Messages https://www.wordplus.org/forums/topic/can-i-set-up-a-manual-cron-instead-of-standard-wp-cron/#post-13029 Wed, 28 Sep 2022 12:40:34 +0200 Hi there!

Seems like there is no enough PHP memory limit for your website.

Increase PHP memory limit to 256MB or more at your hosting PHP settings.
That should fix the problem.

Thanks!

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b76b8d413856b9628fd57ec06b61dfe4 Support replied to the topic Can I set up a manual cron instead of standard wp cron in the forum BP Better Messages https://www.wordplus.org/forums/topic/can-i-set-up-a-manual-cron-instead-of-standard-wp-cron/#post-13022 Wed, 28 Sep 2022 10:45:27 +0200 Hi there!

To debug the cron job, highly recommend the WP Crontrol plugin:

WP Crontrol


It will show if your cron jobs works properly or not.

Also notice that plugin does not sends already read messages in emails and does not send notifications while user is online.

Thanks!

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c5e97e38f1b6c2f090a09cc283134c64 Support replied to the topic Bug in mobile Version of Better Messages (Premium) 1.9.10.67 in the forum BP Better Messages https://www.wordplus.org/forums/topic/bug-in-mobile-version-of-better-messages-premium-1-9-10-67/#post-13014 Sat, 24 Sep 2022 15:42:13 +0200 Hi there!

This is not good place for support.
Better to write email.

The version 1.9.10.67 is very minor update and it changes nothing in scrolling mechanism. You can test if you have same issue at this website.

Thanks!

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07008708479d0644dcdd13d3e8e32c50 Support replied to the topic Nicknames in the forum BP Better Messages https://www.wordplus.org/forums/topic/nicknames/#post-12984 Wed, 07 Sep 2022 18:39:19 +0200 Hi there!

If still need to be customized, can be done via PHP filter 🙂

Thanks!

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7650bcd8e862ff7738c8c0d8b163121d Support replied to the topic New reactions only shown if I reload the page in the forum BP Better Messages https://www.wordplus.org/forums/topic/new-reactions-only-shown-if-i-reload-the-page/#post-12896 Wed, 27 Jul 2022 11:38:41 +0200 Hi there!

In Better Messages 2.0 we have reworked the update mechanism, so need to wait for that update.

Thanks!

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e20708cbe6744a25171a0dcafcb57b2b Support replied to the topic Deleted user, still showing notifications for users even though there are no new in the forum BP Better Messages https://www.wordplus.org/forums/topic/deleted-user-still-showing-notifications-for-users-even-though-there-are-no-new/#post-12890 Fri, 22 Jul 2022 20:21:59 +0200 Hi there!

Is it WebSocket version or AJAX ?

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d3ddd4e0d52561711faf2692b6c46997 Support replied to the topic Best practice to change a certain mouse-over text? in the forum BP Better Messages https://www.wordplus.org/forums/topic/best-practice-to-change-a-certain-mouse-over-text/#post-12881 Sun, 17 Jul 2022 15:29:15 +0200 Hi there!

Install locotranslate plugin, there you can edit any string used in plugin.

Thanks!

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927042361d63d4676a485811588eddad Support replied to the topic Problem when editing messages in chatroom in the forum BP Better Messages https://www.wordplus.org/forums/topic/problem-when-editing-messages-in-chatroom/#post-12846 Thu, 07 Jul 2022 06:10:12 +0200 Hi there!

Just tried to edit message in chat room and it did not redirected me anywhere.

Thanks!

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1ce98fb8cec1889a2b9188206ba8edbd Support replied to the topic Crash in the forum BP Better Messages https://www.wordplus.org/forums/topic/crash/#post-12789 Thu, 16 Jun 2022 05:52:16 +0200 Hi there!

I just checked with PHP 8.1.7 and it works fine.
Not sure what went wrong for you. Try to reinstall the plugin probably.
Thanks!

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4d070ff5d2eeed3a66b2f6f13d76a679 Support replied to the topic Crash in the forum BP Better Messages https://www.wordplus.org/forums/topic/crash/#post-12788 Thu, 16 Jun 2022 05:37:50 +0200 Hi there!

Thats strange, going to check it.

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8b8d51a6865f20e9ba261b403fad445b Support replied to the topic Activated, but still asking to upgrade in the forum BP Better Messages https://www.wordplus.org/forums/topic/activated-but-still-asking-to-upgrade/#post-12749 Sat, 21 May 2022 08:44:33 +0200 Hi there!

I cant identify your website or license.
Better contact support email, this is not best place to ask questions like that.

Thanks!

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3ab87fc6692b4ba5454d29be58d28cce Support replied to the topic disable the buddypress profile avatar in the mobile chat? in the forum BP Better Messages https://www.wordplus.org/forums/topic/disable-the-buddypress-profile-avatar-in-the-mobile-chat/#post-12712 Thu, 05 May 2022 04:47:16 +0200 Hi there!

You can hide them with CSS, for example:
.bp-messages-wrap.bp-messages-mobile .list .messages-stack .pic{
display: none !important;
}

Thanks!

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e507644b216a1be9f4b1a6faf3c76dfa Support replied to the topic Moderating in the forum BP Better Messages https://www.wordplus.org/forums/topic/moderating/#post-12635 Sun, 17 Apr 2022 18:03:26 +0200 Hi there!

Such tools are planned to be implemented in one of future updates.

Thanks!

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b18d92c480a6f2682c8c392f953b1a88 Support replied to the topic Reaction emojis not working in the forum BP Better Messages https://www.wordplus.org/forums/topic/reaction-emojis-not-working/#post-12632 Sun, 17 Apr 2022 16:50:58 +0200 Hi there!

Pls update to latest version, there was bug in previous version.

Thanks!

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5879e9438b35b45b17ccebaf96e2808a Support replied to the topic null given bp-better-messages-websocket/inc/premium.php on line 819 in the forum BP Better Messages https://www.wordplus.org/forums/topic/null-given-bp-better-messages-websocket-inc-premium-php-on-line-819/#post-12619 Wed, 13 Apr 2022 18:22:56 +0200 Thanks for your feedback!

I just wrapped that piece of code to additional check to avoid that PHP warning.
In next update it should be fixed. (not sure now which day exactly it will be released)

Thanks!

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acb6126674564d808a3a02e68faf4dea Support replied to the topic null given bp-better-messages-websocket/inc/premium.php on line 819 in the forum BP Better Messages https://www.wordplus.org/forums/topic/null-given-bp-better-messages-websocket-inc-premium-php-on-line-819/#post-12617 Wed, 13 Apr 2022 18:17:24 +0200 Hi there!

Its more related to your PHP configuration of your error level log.
Sometimes it can spam the log with no reason. But I will check if I can fix something there to avoid that warning.

Thanks!

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